Driving towards a technological upgrade, Uttar Pradesh State Road Transport Corporation launched a new cloud-based website on Thursday. After multiple complaints from passengers over the period of time, UPSRTC has finally revamped its website to enhance the customer experience. Notably, the updated website came into action right on time in view of the increased passenger load that is usually marked during Holi festivities, every year. Read on to know more about this digital transformation of UPSRTC's dedicated ticket-booking website.

Transformation to reduce operations cost

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Pushing forward the 'Digital India' initiative, the technologically-transformed website supports online modes of payments like cards, QR Codes, UPI mobile wallets and net banking. Apart from enhancing the customer experience as per international standards, by using cloud computing technology, UPSRTC will reduce its Information Technology costs as well.

According to officials, the facility for booking tickets will be provided as per the timetable available on this online portal. At present, tickets for 774 air-conditioned buses plying on 212 routes can be booked through the website. This includes the popular bus routes Aligarh-Babugarh, Lucknow-Gorakhpur, Bijnor-Akarabad, Farukkhabad-Aligargh and Kashmiri Gate-Meerut.

In the next phase of this redevelopment project which is expected to be carried out in the next three months, buses plying on long-distance routes will also be included on the portal. While the new facility is currently available for AC buses, ticket booking of non-AC buses will also be included on the portal in the coming days.

563 tickets sold in the first 24 hours of website operations

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Reportedly, during the first 9 hours of operations, the state transport corporation managed to sell tickets worth ₹ 2 lakhs through the website. According to UPSRTC Public Relations Officer Anwar Anjar, during the first 24 hours, a total of 563 seats were booked online via the upgraded website. While all flaws that were reported on this website have been rectified by the department, UPSRTC is still welcoming feedback from passengers.